How do I send AccessAgility Support Log files?

Sending log files with your support questions can help us diagnose the problem faster.

Sending log files with your support questions can help us diagnose the problem faster.

Windows Log Files

1. Navigate to C: \ Program Data \ AccessAgility \ BridgeChecker \
2. Copy and Paste all the text files within this folder into an email, or save them and attach them to an email to send with your support question. 

Mac OS log files

1. Navigate to /Users/<your user name>/Library/Application Support/BridgeChecker/ directory
2. Copy and Paste the .txt log files into an email, or save them and attach them to an email to send with your support question.

 
NOTE: If you do not see the Library folder, it is hidden.
 

1. Open Terminal found in Finder > Applications > Utilities
2. In Terminal, paste the following: defaults write com.apple.finder AppleShowAllFiles YES
3. Press return
4. Hold the Option/alt key, then right click on the Finder icon in the dock and click Relaunch.